Well, this could be very alarming to any customer! There are several reasons this scenario could occur:

1.) The package was delivered but left on the front step or by the garage or a back porch, and the receiver has not seen it yet. Usually the delay is only for a few hours, as the recipient may out of the house for the day and not back until evening. 

2.) For some corporate orders, the gift basket will deliver inside the company to its mail room. Sometimes teh mail room has a 1 day delay to then route it to the proper department for delivery. In most cases, we can call the mail room on behalf of our customer and request confirmation the shipment is in their hands, and request it be delivered the same day.

3.) In some instances, a package may have delivered to a wrong address. Our customer may have inadvertently sent it to an incorrect or old address when placing their order. In that case, on behalf of our customer, we usually try to call the unintended recipient to have the package rerouted to the new location. 

4.) In very rare cases, a package has been left outside for the recipient (either on the front steps, porch, etc...) and it is stolen. These cases are rare however they do happen. In most cases it is up to the delivery driver (FedEx or USPS) to decide if leaving the package is safe from this possibility. If they make the wrong judgement call and it is left and then subsequently stolen, we do immediately reship a new gift basket to your recipient and then handle the 'loss' with our shipper after the fact - with no burden or inconvenience to our customer. Some customers, when shipping very expensive gift baskets, request a "Signature Required" option to ensure against this type of circumstance.

5.) And last, the option we hate to admit happens but actually happens quite often - the recipient receives the basket but just hasn't gotten around to saying "thank you" to the customer. We make this situation as comfortable as possible for our customer by offering to call the recipient on their behalf. We say we are making a follow up courtesy/service call to politely confirm they have received a package from our company. When they confirm in fact they have received it, we call our customer back and inform them that is in their hands... and now they just sit tight to wait for the thank you but in any case are relieved to hear that nothing unforeseen has happened to their gift.