Orders placed Monday through Friday before 3:00 p.m. EST will ship out the day the order is placed. Orders placed after 3:00 p.m. EST Monday through Friday will ship out the following business day. Orders placed on Saturday and Sunday will ship on Monday.
*Cookie Arrangement orders need to be placed by 12:00 p.m. EST in order to ship the day the order is placed.
PO Boxes: We will ship to Post Office Boxes using the U.S. Postal Service; however, we prefer that you have the actual physical address for delivery. U.S. Postal Service delivery is not traceable and therefore we do not guarantee delivery.
International Shipping: We will ship internationally, however, we cannot ship to Mexico or any countries in Africa. In addition, any gift baskets containing wine or cookie bouquets cannot be shipped outside the United States. We do not ship internationally to PO Boxes.
APO/FPO: We do not ship to APO or FPO addresses.
GreatArrivals.com Gift Baskets will make every effort to meet your delivery needs. Should the timing not work out using Standard Delivery (1-5 business days), we do have other shipping options available. These options include UPS Next Day Air, 2nd Day Air and 3 Day Express. Not counting the day your gift basket is shipped - Next Day Air will arrive the Next Business Day, 2nd Day Air will arrive in 2 Business Days, 3 Day Express will arrive in 3 Business Days.
Future Delivery: You can order now and have it shipped later! During checkout you will be asked for your "Preferred Delivery Date"; just enter the date you would like your order to be delivered.
Your cost will depend on the type of service selected. Standard Shipping is between $9.99 and $14.99 depending on the price of the gift basket. GreatArrivals.com uses UPS and FedEx for Standard shipping and will choose the carrier that gets your gift basket to its destination the quickest.
UPS Next Day Air, 2nd Day Air and 3 Day Express charges are calculated based on the weight of the gift basket and postal code you are shipping to. You will be prompted to choose your shipping method during the checkout process. If you have any questions, please call 800.862.0599 and a Customer Care Representative will be happy to help you.
Standard shipping arrival depends on what state the package is being delivered. We ship from Massachusetts. Use the color coded UPS Shipping Map below to figure out the how long it will take.
For example: A package going to Georgia will take 3 business days. The shipping day does not count. If the gift basket was ordered on Tuesday evening at 8:00 p.m. EST it would leave GreatArrivals.com Gift Baskets on Wednesday and would arrive in 3 business days on Monday. (Saturday and Sunday do not count as Transit Days).
Your gift basket is guaranteed to be delivered on or before the promised delivery date by the end of the business day. If your shipment is delivered late, your shipping costs will be fully refunded.
Our Shipping Guarantee applies only to shipments delayed due to our service failure. We will not guarantee delayed shipments that were caused due to an act of god like weather or a catastrophic event. Our guarantee is invalid if incorrect shipping information is given or if no one is available to sign for shipment when delivery attempt is made.
All gift baskets containing wine require a signature of an adult over the age of 21 for delivery. Please keep this in mind when choosing where the gift basket will be delivered and calculating the delivery date. Our shipping carriers will make three attempts to deliver the gift before they return it to GreatArrivals.com.
GreatArrivals.com will not be responsible for gift baskets where an adult is not available to sign. We advise that you let the recipient know a gift is on its way.
No refund will be issued as a result of your gift basket contain wine being returned to us due to an adult over 21 not being available to sign for the delivery. However, if the gift basket is returned we will be happy to reship it to another location for only the cost of shipping and handling.
During warm weather months (typically May - September) the chocolates contained in gift baskets may be substituted to avoid damage due to melting. Items containing chocolate must be shipped Express (UPS Next Day Air or 2nd Day Air) to avoid melting. If you choose a method other than Next Day or 2nd Day, GreatArrivals.com will not be held responsible for damage when the melting occurs. If your gift recipient is not available at the time of delivery, we cannot be responsible for damage that occurs to those gifts having their delivery delayed or items delivered and left unattended in warm weather.
If you are shipping to a hospital please be aware that often gifts are shipped to the receiving department and then need to be taken by hospital staff to the patient. We are not responsible for gift baskets becoming lost or misplaced once it is delivered to the hospital, failure of the hospital staff to deliver the gift to the patient's room or arriving after a patient has been released.
Please select UPS Next Day Air or 2nd Day Air if recipient is expecting a short hospital stay. If you are unsure of how long your intended recipient will be in the hospital, please have the gift shipped to a recipient who can take the gift to the hospital or ship it to their home.
Please provide us with an accurate and complete shipping address for your recipient. This information needs to include:
Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Postal Code and Telephone Number.
**We encourage you to verify the address with your recipient before you place your order as we are not responsible for gift baskets not delivered due to an incorrect or incomplete address provided.
CHARGES: There is a $15.00 address correction fee per gift basket to reroute a gift after it has left our warehouse. This includes changing the street number, adding an apartment or suite and correcting a postal code. The $15.00 fee is also charged if your gift recipient has moved, you have provided an improper address or any package is refused or rerouted by the recipient. The $15.00 fee will be charged to your credit card on file and you will be notified via email regarding this address correction charge.
We must be notified of order changes & cancellations by 3:00 p.m. EST the day your gift basket is scheduled to ship. Please contact us at 800.862.0599. Orders canceled after 3:00 p.m. EST will be processed and charged as valid orders and any changes made after that time cannot be guaranteed. Cancellations are subject to a 20% restocking fee.